FREQUENTLY ASKED QUESTIONS
On average, orders are processed and shipped within 3 business days from the time that they are received. When items are unavailable or out of stock, shipment may be delayed until all items are in stock. We will contact you if there are back orders or other delays.
If you have an order or are in need of express shipping, call (+27 82 083 3282) to place your order by phone, and we will gladly inform you of current availability and shipping options.
If you suspect that your Item is damaged or defective, contact us immediately and we will assist you.
- Cape Town Exotic Mushrooms will replace defective merchandise free of charge provided that the following steps are taken:
- Damaged/defective merchandise must be reported to us within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.
- Customers notifying Cape Town Exotic Mushrooms of a return should contact us via phone or by email.
- When notifying us of a return, please have your order number available.
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colours and that the actual colour of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find misleading.
We will ship anywhere in the world, as long as your country or state permits it.